Job Location

Cape Town

Job Description

• Manage a team of 5 Client Concierge members as we delight our customers by providing friendly and superb support by responding immediately to their queries via phone, live-chat and/or support software.
• Provide continuous on the job training and support to the team.
• Prepare and facilitate weekly team meetings.
• Report key information and updates to the Directors on a weekly basis.
• Identify core customer service and departments areas to improve on and propose solutions.
• Exceed customer expectations by resolving escalated order/delivery queries as quickly and efficiently as possible.
• Screening fraudulent transactions.

Key Requirements

• Tertiary degree or diploma.
• 2-3 years management experience or a proven ability to lead.
• Customer/hospitality experience advantageous.
• Strategic thinker and solutions driven.
• Positive attitude, understanding and passionate about making people happy.
• Must be organized with good time management skills.
• Excellent telephone manner.
• Full command of English.
• Confident with computers – Word and Excel.