Company Name: Multi National Funeral Services
Category: Senior Management
Qualifications: Bachelor’s Degree/Diploma
Salary: Basic plus benefits (please see below)

Overview:

Responsible for operations of the funeral services division of the Group covering South Africa, Botswana, Zimbabwe and Zambia.

Description:

- Responsible for managing all day-to-day operations of all branches of the company in a manner that will ensure that the company remains the market leader in the funeral services business in region where the company operates its branches.
- Ensure that branch staff are trained and motivated to maintain high standards of customer service and observe good standards of discipline.
- Ensure that the fleet of the company is maintained in best working condition thereby ensuring optimum uptime and availability and there are appropriate controls for usage of vehicle, fuel expense, maintenance expense, and there are measures in place to prevent abuse of the company’s fleet.
- Establish and maintain appropriate systems for measuring necessary aspects of operational management and development.
- Plan, develop and implement strategy for operational management and development so as to meet agreed organizational performance plans within agreed budgets and timescales (covering relevant areas of operation).
- Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales.
- Manage and develop direct reporting staff.
- Manage and control departmental expenditure within agreed budgets.
- Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements.
- Maintain awareness and knowledge of contemporary operational development theory and methods and provide suitable interpretation to directors, managers and staff within the organisation.
- Contribute to the evaluation and development of operational strategy and performance together with the executive team.
- Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
- Conduct employee performance reviews.
- Assist the Board of Directors to expand the business of the group.
- Attend scheduled corporate training and meetings.
- Other duties as assigned.

Minimum Requirements:

- Bachelor’s Degree from a University of repute/ relevant Diploma
- 10 - 15 years relevant experience with proven track record preferred
- Post-Degree qualification in Business Administration, Management or Accounting is desirable.

Extras:

- Salary: Basic plus MA, Pension, Company Car, Annual Performance Bonus
- Over-all work experience of ten to twelve years in a commercial organisation so that ability to manage large team is proven.
- Advanced interpersonal and supervisory skills.
- Experience in planning and execution.
- Excellent communication and interpersonal skills.
- Customer-oriented management approach.
- Ability to provide training to staff to effectively manage and efficiently render customer service.
- Ability to motivate teams to work within tight time-frames and simultaneously manage several projects.
- Ability to participate in and facilitate group meetings.
- Good computer literacy.
- Willingness to work on a flexible schedule.