Heavy Vehicle Workshop Manager - Centurion Verfied

Salary Negotiable Centurion, Gauteng Centurion, Gauteng more than 14 days ago 09-10-2015 12:40:45 PM
06-11-2015 12:40:45 PM
Our large truck dealer client in JHB North is looking for Workshop Manager with below skills and experience

Main Job Activities:
1. People Management:
? Conduct staff performance appraisals and ensure appropriate action is taken
? Identify training needs; initiate suitable training in conjunction with OEM standards
? Conduct regular staff meetings with team to improve motivation and communication
? Effectively manage leave, incentive and overtime payments due
? Oversee the training/competency levels of learners/apprentices

2. Customer Service:
? Manage the technical quality of work performed
? Review CSI ratings regularly with the team against targets and develop action plans
? Manage all customer complaints – take action to resolve them
? Monitor all come backs

3. Workshop Productivity:
? Establish & agree to labour sales and profit targets
? Manage labour sales and workshop profitability
? Ensure Effective Workshop Planning
? Monitor Productivity reports

4. Administration:
? Monitor warranty claims – penalties minimized
? Minimize outwork

5. Housekeeping, Tools and Maintenance:
? Maintenance of facilities according to standard
? Control all procedures for special tools –clean and used correctly
? Ensure safety precautions are adhered to
? Repair defective equipment and diagnosis software
6. Product and business knowledge:
? Stay abreast of industry developments e.g. new products, warranty, maintenance
? Ensure that all product, technical training is attended by all relevant staff members per OEM
requirements
? Provide feedback to service staff on relevant issues raised at OEM meetings
? Ensure workshop manual are updated

Education & experience:
? Minimum Grade 12
? Trade certificate: Diesel Mechanic
? Computer Literate
? 3-5 years previous experience in the same or similar position

Skills & Personal Attributes:
? Integrity
? Passion
? Respect
? Self-Discipline
? Above average interpersonal skills
? Above average stress resistance levels
? Above average cross functional collaboration
? Above average organizing, planning and emotional intelligence skills
? Above average leadership/ people management skills