Help Desk Technician - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 19-11-2014 4:02:43 PM
17-12-2014 4:02:43 PM
An opportunity has arisen to be part of a leading IT Company in Cape Town. We are a young, dynamic team, and are looking to recruit a hardworking, energetic new member.

The ideal candidate should have the ability to communicate information clearly and concisely, have good problem solving skills, have a positive client-friendly attitude, the ability to work under pressure - both solo and within a team environment.

The Required Duties are:-
  • Managing all incoming IT Support calls and assisting clients with technical support telephonically
  • Mailbox setup and support
    • POP
    • IMAP
    • Exchange
  • ADSL support
  • Adding printers
  • Assisting clients via remote desktop
  • Replying to all support tickets
  • Regular follow ups with technicians and updating support tickets
  • Capture onsite work done by technicians and time allocations in support systems
  • Proactively update clients with support status updates as necessary
  • Call/email all clients confirmation prior to closing support tickets
  • Ensure all support conducted in line with Standard Operation Procedures. (SOP)
  • Ensure all unresolved support tickets are escalated in line with SOP’s
Minimum Requirements:-
  • Matric and IT qualification (minimum A+ and N+)
  • Recent and significant experience of working in an IT help desk / First line support environment (minimum of 2 years work experience in a similar field)
  • Proficient with Windows OS, Mac and Office packages

All candidates should send a copy of their CV along with a motivational letter, and a photograph. (Please note, we will not even consider your application without an attached photograph)
Regrettably we will only reply to selected candidates.

Recruiter: CompuJobs