This is a junior role and is a perfect opportunity for a young bright individual with a passion for IT to get a foot into the corporate world! You’ll need extensive computer experience.

You’ll learn how to log, assign and update support queries to a team of consultants. You will need to have excellent attention to detail as you’ll be responsible for passing on answers to some very technical questions.

You’ll need to be able to hit the ground running as we support over 70 global brands around the world.

This is a permanent role in Cape Town and the successful candidate will be required to work shifts

Responsibilities:

Remotely support an in house Media Resource Management Portal
Ability to support various browsers, IE & Firefox
Troubleshoot user profile issues causing errors
Liaise with users regarding logged cases via email & telephone
Registering users onto portal
Resetting passwords according to strict client criteria
Make use of a knowledge base to get answers quickly
Execution of various client 1st line tasks

Personal Skills:

Needs excellent attention to detail and the ability to learn new technologies quickly
Must have a demonstrated ability to communicate well verbally and in writing

Other Requirements

Respondent must have a Matric certificate
Own Vehicle
Microsoft Word 2003/2010
Microsoft Excel 2003/2010
Microsoft Outlook 2003/2010
Internet Explorer 8.0 & Firefox
Microsoft Dymanics CRM or similar call centre software
Various PBX solutions
Linux experience

Must be able to work 24 hour shifts