HELPDESK SUPPORT ADMINISTRATOR - Cape Town
R
23000
per month
Cape Town, Western Cape
Cape Town,
Western Cape
more than 14 days ago
08-08-2018 11:08:19 AM
03-10-2018 11:08:19 AM
Helpdesk Support Administrator
Cape Town
R 23 000
Job Summary
• The position is responsible for handling day to day IT support and assistance to the end users, and executive team.
• Needs to maintain internal SLA and timely resolution of calls.
• Background in Financial Services Industry is preferred.
• The candidate needs to be technically very sound in understanding end-user technologies, both software and hardware.
Job Description
• Installing, troubleshooting windows based desktops, applications.
• Configuration to access the network resources, Drives, Printers.
• Maintaining IP enabled printers and phones.
• Supporting end users for desktop problems.
• Installing and configuration of desktop applications.
• Understanding of remote support and management application like Damware, PC Anywhere, VNC.
• Thorough understanding of corporate network using Microsoft Active Directory Domain.
• End user Authentication and authorisation, user permission.
• Thorough understanding of IP networks and troubleshooting methods.
• The job incumbent should be willing and able to work irregular hours and under pressure when required by the situation.
Qualification Requirement
• Bachelor’s Degree in IT or IT as major Preferable.
Minimum Experience in years & Skills
• 2 years post qualification experience on data-centre operation.
• Experience on Microsoft desktop application support.
• Experience on IP based printers and Multifunction devices.
• Sound knowledge of PC hardware
• Experience of Microsoft servers will be added advantage.
• Experience in Apple devices will be added advantage.
• Experience in desktop applications including Microsoft Office, Outlook (with Exchange), and web browsers.
• Able to work efficiently in pressure situation and after hours as required.
Competencies (Attribute & proficiencies, soft-skills)
• Strong communications skills in both written and verbal.
• Logical and systematic.
• Good interpersonal skills.
• Ability to follow rules, processes and procedures.
• Self-disciplined.
• Self-starter, quick learner, innovative and accelerating.