HELPDESK SUPPORT AGENT
LIMPOPO
SALARY NEGOTIABLE

National ISP Leader is recruiting for a Helpdesk Support Agent to join their dynamic team

REQUIREMENTS:

- Matric
- Relevant IT Tertiary qualification
- Previous exposure to Call Centre environment
- Excellent communicator
- Customer focussed

• A good IT technical knowledge across multiple areas to enable quick and accurate diagnosis of problems.
• Ensure all system changes are undertaken to agreed standards of quality, service and security.
• Deal with all types of customer enquiries via face to face, email, ticketing system and remote over the phone.

Skill
• ITIL awareness
• Good level of education/ and/or relevant qualifications – Technical
• Good command of English language, speaking and writing
• Previous experience in IT Contact Centre