Hindi speaking Customer Service Host - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 18-04-2018 2:47:28 PM
13-06-2018 2:47:28 PM
If you are looking for a very exciting job with a lot of benefits, look no further! Our client has a job available as a Hindi speaking Customer Service Host in the beautiful Cape Town, South Africa. With over 20 years’ worth of knowledge and experience in the business you will be offered an exciting career opportunity and incredible scope for growth and development. They offer perks such as a free meal daily, free access to their gym, awesome coffee from their onsite coffee bar and Friday bar.

Your Key Responsibilities for Hindi speaking Customer Service Host job in Cape Town, South Africa:
- Responding to customer queries by telephone, email and online chats in Hindi language
- Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Customer relationship building & management
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
- Performing extra tasks given by managers / shift supervisors as required

Requirements for this Hindi speaking Customer Service Host job in Cape Town, South Africa:
- Hindi as home/first language essential
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Be in a possession of a South African ID / Spousal Visa
- Be able to work independently yet be a team player
- Be an analytical thinker with problem solving ability
- Be deadline driven & goal orientated
- Excellent time management skills
- Be able to meet deadlines in a highly pressurized dynamic environment
- Be able to handle confidential and personal matters
- Be fully computer literate and have accurate typing skills