Hindi speaking Customer Service Host - Cape Town Verfied

R 174 000 – 180 000 per annum Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 13-04-2018 7:44:59 AM
08-06-2018 7:44:59 AM
Hindi speaking Customer Service Host – Foreign Language Job – R174 000 – R180 000 – Cape Town, South Africa

This is a very exciting role within the ever-growing Customer Support Department at a vibrant online marketing company. Operating within the e-commerce industry, the Hindi speaking Customer Service Host must provide excellent services to international clients and their businesses. If this job, based in Cape Town, South Africa, sounds like the perfect opportunity for you, send your CV through!

Key job responsibilities for this Hindi speaking Customer Service Host in Cape Town, South Africa:
- Responding to customer queries by telephone, email and online chats in Hindi language
- Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Customer relationship building & management
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
- Performing extra tasks given by managers / shift supervisors as required

Key job responsibilities for the Hindi speaking Customer Service Host in Cape Town, South Africa:
- Hindi as a first language and fluency in written and spoken English is essential
- Tertiary qualification conducted in that first language or with that language as a major subject would be preferred
- Outgoing and energetic attitude
- Good listening skills with the ability to actively listen and engage with customers
- Familiar with basic programs such as Windows, Excel, Word, etc.