Hindi speaking Customer Service Host - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 03-01-2019 2:33:44 PM
28-02-2019 2:33:44 PM
This is a leading e-commerce marketing company that offers career opportunities in a highly skilled and competitive environment. Their products and services are created by a team of passionate people and marketed to an international audience. If you are driven, have passion, possess superior skill in your chosen field and want exposure in the online environment, working with clients across the world, in multiple currencies, then you could be the perfect fit.

Main Duties:

Responding to customer queries by telephone, email and online chats in Hindi language
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
Processing pertinent information into relevant databases
Customer relationship building & management
Problem solving tasks during shift
Handling and taking full responsibility for customer related queries
Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
Performing extra tasks given by managers / shift supervisors as required

Requirements:

Fluency in Hindi and English (verbal and written)
Valid work permit for South Africa
1+ years’ call centre/ customer service experience
Be available for 24/7 shift rotations

Salary: Market Related
Starting Date: asap
Job Types: Full-time, Permanent