Host and Prepaid Agent - Southern Suburbs Verfied

Salary Negotiable Southern Suburbs, Western Cape Southern Suburbs, Western Cape more than 14 days ago 10-01-2019 8:45:34 AM
07-03-2019 8:45:34 AM
HOST AND PREPAID AGENT

Job summary:
You will be required to be the host of the indicated store, providing and upholding Telkom customer service standards. You will be required to assess customer needs, recommend the suitable product/service and direct customers to (Sales Consultant, Click to Call, Prepaid Assistance etc) to the achievement of their service expectations.
You will be required to perform in the following functional areas:
? Front-of-house hosting, welcoming customers to the store.
? Manage the Q-Management system
? Engage with customers to determine the reason for visiting the store.
? Assessing customer needs and providing product knowledge, service recommendations.
? Conduct customer needs analysis and recommend a suitable product and./or service.
? Promoting Telkom products which includes Prepaid, Free-Me, LTE, LTE-A, DSL, FTTH, FTTB and Uncapped LTE packages.
? Advise customers on the documentation needed to apply for a contract (consumer and business customers)
? Managing the queue by directing customers to available Sales consultants.
? Selling accessories and recommending the suitable product for each customer’s needs. (screen guard, cover, power-bank, memory card etc.)
? Selling of all available prepaid bundles, Sim cards (RICA) and sim-swops.
? Direct and advise customers on the “click to call” system in place
? Understand and adhere to Telkom credit vetting requirements
? Understand and adhere to Telkom customer service policies and procedures (“The Telkom Way”)
? Providing the best customer service possible as per Telkom’s policies and procedures.
? Attend sales meetings and required promotional initiatives
? Maintain optimum customer service levels, in line with company policies and procedures.

Recruiter: Feathercom