HOTEL / CLIENT LIAISON COORDINATOR – FRENCH SPEAKING
CAPE TOWN SOUTH AFRICA
R12 800 PER MONTH | RONDEBOSCH

Our client is a market leading online hotel reservation service company . They are looking for people to support the business and its clients in the fast-growing hotel markets.

Function description:

As a Hotel Coordinator your main task will be to provide support in building the hotel webpages and training the new hotels on how using extranet and systems can improve their availability and supply.
You will also provide support to new hotels, contacting, informing and advising them about how to meet the demands of the visitors on the website. Furthermore you will offer support to the Account Managers with various tasks at the office.
You will report directly to the Operational Team Manager (or Senior Coordinator in absence).

Tasks and Required Skills:

• Liaison person for hotels to contact when they have questions and the Account Managers are unavailable;
• Providing support to hotels in building the webpage for hotels and/or maintaining hotel information on the website;
• Verify that the website has accurate information on hotels and pictures of newly registered hotels;
• Delivering training to new hotels on how to use extranet and rates & availability system;
• Advise hotels regarding their webpages on the website and how they can amend data with respect to supply, availability, specials, promotions;
• Providing hotels with information and advice by mail and email, including follow-ups;
• Looking after IT/administrative related tasks;
• In consultation with the Account Managers, provide information support to for new hotels;
• Liaise with hotels to ensure information is up to date;
• Check statistics in the control room and follow up;
• You will also need to be versatile and adapt quickly to the latest guidelines from.

Requirements:

• Fluent English and additional preference to FRENCH.
• Affinity/experience within e-travel and/or hotel/travel industry is a plus;
• Pro-active, sense of responsibility and can work independently;
• Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
• Great face-to-face and telephone communication skills;
• Team player motivated and enjoys working in e-travel and hospitality;
• Business focused;
• Positive attitude;
• Hotel School or University background preferred.
• You already have a work permit to work in South Africa.

Must be willing to travel internationally on a quarterly basis

*Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV. If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.

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