Hotel Night Auditor - Cape Town
Salary Negotiable
Cape Town,
Western Cape
more than 14 days ago
Night Auditor – Hotel Cape Town CBD
Our Client is looking for an experienced Night Auditor to work night shift.
Salary Negotiable + night shift allowance & overtime Sundays 1.5 and Public Holidays double (night transport supplied)
Hours of work: 23h00 – 07h00 – 5 day working week, 45 hours per week and 2 off days
Duties and Responsibilities
• Maintain complete knowledge and comply with all departmental policies / procedures and standards.
• Anticipate guests needs, respond promptly and acknowledge the guests however busy and irrespective of the time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints ensuring guest satisfaction.
• Maintain complete knowledge of, or where to access the following information:
- All hotel features / services / time of operation.
- All room types, numbers, layout, décor, appointment and location.
- All room rates and special packages.
- Daily house count and expected arrivals and departures.
- Room availability status for any given day.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Check in late arriving and early departure guests.
• Printing and preparing of bills for early departing guests to show amounts owed and handling settlement and payment in accordance to company policy and procedure.
• Verify and make corrections if needed to room rate report.
• Run the Night Audit on Reservations System.
• Distribution of Arrivals / Departures, In-house and Housekeeping Lists, for the relevant Departments.
• Switchboard Operator during shift – answer and transfer calls.
• Check e-mails / handover book for information regarding Early Departures or Late Arrivals or specific billing instructions.
• Check for guest messages / faxes and deliver to the guest promptly.
• Checking for flight information (upon guest request), especially when there are early departures.
• Generally responsible for hotel, guests and employees when on duty.
• Handling of guest complaints and queries.
• Review Night Audit Checklist and verify whether all duties have been completed.
• Attend meetings and training as necessary.
• Do proper handover to Early Shift.
Our Client is looking for an experienced Night Auditor to work night shift.
Salary Negotiable + night shift allowance & overtime Sundays 1.5 and Public Holidays double (night transport supplied)
Hours of work: 23h00 – 07h00 – 5 day working week, 45 hours per week and 2 off days
Duties and Responsibilities
• Maintain complete knowledge and comply with all departmental policies / procedures and standards.
• Anticipate guests needs, respond promptly and acknowledge the guests however busy and irrespective of the time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints ensuring guest satisfaction.
• Maintain complete knowledge of, or where to access the following information:
- All hotel features / services / time of operation.
- All room types, numbers, layout, décor, appointment and location.
- All room rates and special packages.
- Daily house count and expected arrivals and departures.
- Room availability status for any given day.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Check in late arriving and early departure guests.
• Printing and preparing of bills for early departing guests to show amounts owed and handling settlement and payment in accordance to company policy and procedure.
• Verify and make corrections if needed to room rate report.
• Run the Night Audit on Reservations System.
• Distribution of Arrivals / Departures, In-house and Housekeeping Lists, for the relevant Departments.
• Switchboard Operator during shift – answer and transfer calls.
• Check e-mails / handover book for information regarding Early Departures or Late Arrivals or specific billing instructions.
• Check for guest messages / faxes and deliver to the guest promptly.
• Checking for flight information (upon guest request), especially when there are early departures.
• Generally responsible for hotel, guests and employees when on duty.
• Handling of guest complaints and queries.
• Review Night Audit Checklist and verify whether all duties have been completed.
• Attend meetings and training as necessary.
• Do proper handover to Early Shift.
Recruiter: Frogg Recruitment SA