JOB SPECIFICATIONS:

• Preferable Grade 12 or higher qualification
• Experience in the hospitality sector, specifically the hotel industry.
• Computer literate with Opera experience
• Front Office experience

JOB DESCRIPTION:

• Greet guests and patrons as they arrive
• Ensure that the checking in procedure runs smoothly
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-in and check-out appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room key and call for porter to assist guest to room or to transport
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and traveling
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payment
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain the appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift ad generate accounting reports for the benefit of the next shift