Hotel Reservations Administration - Dullstroom Verfied

Salary Negotiable Dullstroom, Mpumalanga Dullstroom, Mpumalanga more than 14 days ago 12-01-2017 1:19:47 PM
09-02-2017 1:19:47 PM
Reservationist

5* Hotel Dullstroom. Mpumalanga

3 years Reservation experience in a 5* Boutique Hotel required.

The candidate must have excellent interpersonal skills.

Well spoken and able to correspond with local & international guests and service providers.

Strong selling & admin skills are a must.

Must be forward thinking and able to make discounting decisions

(within parameters laid out by GM & owners) without constant consultation.

Dealing with all reservations for hotel rooms & self catering cottages (27 rooms, 6 cottages),

which can be in the form of :

Direct bookings

Direct Online (via our website)

Travel agents & tour operators

OTA’s ( etc)

Corporate (leisure & conferencing)

Processing booking enquiries
Quoting & sending out pro forma invoices
Processing deposits received
Following up on outstanding deposits timeously to ensure all bookings are confirmed
Preparation of all paperwork to give to Reception for each days arrivals (ie ensuring that any special requests have been flagged, deposits are processed)
Maintaining good relationships with travel agents / tour operators
Maintaining the company profile on various web based OTA’s
Daily revenue reports (taking information from various sources and consolidating onto a spreadsheet)
Consulting with our marketing team to ensure we maximise revenue by doing specials / promotions / packages
Assisting management with functions such as weddings
HTI systems – Eres, Apex & Pluspoint experience would be an advantage.

Salary R 12 500 - R 14 500 Live out.

Salary R 11 000 - R 12 500 live in.

Potential to earn incentives each month on reaching targets