Housekeeping Manager - Mpumalanga Verfied

R 7,500 - 10,000 per month Mpumalanga, Kwazulu-Natal Mpumalanga, Kwazulu-Natal more than 14 days ago 21-01-2015 4:03:02 PM
18-02-2015 4:03:02 PM
Purpose:The main purpose of the Housekeeping Manager is to:manage the members of the housekeeping department to ensure the cleanliness, aesthetic appeal and maintenance of the guest suites and public areasensure the smooth running of each lodge laundryprovide the training required for the housekeeping standards to be attained and maintainedeffectively control procurement and stock within the departmentmanage housekeeping budgets More specifically the Housekeeping Manager ensures that the housekeeping supervisors and housekeepers are familiar with the standards in terms of cleaning of guest suites, public areas and laundry process. He/she must ensure that the housekeeping staff are fully equipped to attain these standards through the provision of training and procurement of any materials or equipment that are required, within budget parameters. There must be effective communication with lodge management in terms of all guest requirements and with lodge management and the maintenance department in terms of any maintenance issues which should then be followed up and confirmed as complete. The Housekeeping Manager must stand in for the Housekeeping Supervisors, when necessary. This position is accountable to the General Manager. Scope of work:In broad terms the Housekeeping Manager oversees the following 3 lodge functions:Supervision of lodge cleaning and preparation to achieve and maintain Standards.Monitoring of housekeeping equipment and lodge furnishing in order to facilitate upkeep.Training and Development of Staff in accordance with HR requirements.Disciplining of staff in accordance with the company policy to enhance performance.Focusing on Service Excellence in terms of the guest experience.Communicate with housekeeping staff continuously to ensure smooth running of the department and ongoing motivation of staff.Communicate effectively with lodge management in terms of guest requirements.Provide maintenance issue lists daily to facilitate the maintenance process.Control and monitor the housekeeping budgets.Complete monthly stock takes to ensure that shrinkage is kept to a minimum and stock control is maximized. As such the person filling this position needs to have:Knowledge of world-class housekeeping standards and proceduresStrong administration ability – particularly in terms of procurement and stock controlMatric CertificateComputer skills – E-mail, MS Word and Excel in particularThe ability to manage, motivate and train a large staff complementAssertiveness and strong communication skillsAttention to detail and consistent follow upReliabilityAgility and stamina

Recruiter: HotelJobs