Housekeeping Supervisor - Cape Town Verfied

R 6000 per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 06-05-2019 8:00:21 AM
01-07-2019 8:00:21 AM
JOB SPECIFICATIONS:

• Preferable Grade 12 or higher qualification
• Experience in the hospitality sector, specifically the hotel industry.
• Computer literate
• Previous experience in a housekeeping department in a 5-star hotel or similar upmarket operation. The incumbent must be fully versed with 5-star standards of hotel operations from a housekeeping perspective

JOB DESCRIPTION:

Managerial Responsibility Areas:
?- Assist Housekeeping Management in creating a work environment that is high in employee morale and provides constant learning & development to all housekeeping staff
?- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
?- Drive and implement the department framework, linking the department’s objectives to the unit’s overall strategy.
?- Assist in developing staff through training, coaching and development on a daily basis
?- Assist with daily staff briefing focusing on Positives and Negative.
?- Assist Housekeeping Managers in monitoring staff breaks and staff congregation in Company time.
?- Managing the Department in the absence of the Housekeeping Managers.
?- Assist with dealing with Guest request and Guest complaints in all Housekeeping areas
?- Ensure that you are familiar and rooms are checked for cleanliness and supplied according to the Hotel Standard
?- Ensuring you are well aware of Guest Revu Scores
?- Assist with cost control in all areas and minimise wastage

Main Duties/Responsibilities:
?- Supervise and direct the daily activities of staff so as to enable the efficient and smooth operation of the department.
?- Implement laid down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.
?- Assist in completing Room attendant work sheet in the absence of a Coordinator or Manager.
?- All Given rooms, guest passages, store rooms and lift landings are checked after every shift.
?- Detailed handover for next shift
?- Monthly objective are followed through and feedback given to managers
?- Focus for the day is communicated and followed through
?- Efficiently use and manage the inventory of supplies, linen, stationery and equipment.
?- Assist in monitoring and controlling consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies.
?- Ensure thorough and regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
?- Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
?- Assist Housekeeping Management in monitoring staff productivity.
?- Assist Housekeeping Management in ensuring staff follow Company and Departmental Standards and Procedures.
?- Assist Housekeeping Management with Disciplinary Procedures.
?- Training Registers is completed for all training.
?- Report staff that is not following Procedures and Poor Performances
?- Ensure that all the operational standard procedures/guidelines set for all processes/activities/situations are followed (Key Control, Lost & Found etc) by all areas.
?- Co-ordinate with the Front Office on releasing of rooms and special guest requests.
?- Co-ordinate with the Maintenance department in the area of repair & maintenance, refurbishment, renovation etc.
?- Ensure that Monthly Objective is followed through.
?- Ensure that a random walk though is done daily through Public Areas, Guest Bathrooms, Staff toilets and Basement and report any poor staff performance and Maintenance issues.
?- To ensure all hand over, Memo’s and Minutes are read to familiarize yourself with what is happening on a daily basis.

Standard Responsibilities:
?- Ensures that you work in a safe manner that does not harm or injure self or others.
?- To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
?- Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
?- Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
?- Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.

Knowledge & Skills:
?- To be able to motivate, develop and direct staff as they work
?- To be able to manage own time and the time of others
?- To talk to staff to convey information effectively
?- To obtain and see to that there is appropriate use of equipment, amenities facilities and material need to work tasks
?- To be able to make recommendations to improve service and ensure more efficient operations
?- To be able to delegate tasks efficiently
?- To have the knowledge of housekeeping stocktaking procedures.