ICT Account Manager - Sandton Verfied

Salary Negotiable Sandton, Gauteng Sandton, Gauteng more than 14 days ago 06-07-2016 12:59:07 PM
03-08-2016 12:59:07 PM
ICT Account Manager
Account Manager (IT and Telecommunications)

Account Manager role will service existing client accounts and relationships and report back regarding SLAs in place to ensure client satisfaction and retention.

Responsibilities:

Client liaison and relationship management
Implementation of retention strategy per client
Review and improve operational processes
Address and resolve any problems or issues
Monthly reporting as per SLAs

Requirements:

Completed Matric essential and related tertiary qualification advantageous (marketing, sales, communications etc.)
Previous experience in a similar role (3-5 years) - Account Management, Client Liaison, Relationship Management
Service delivery orientated
Advanced user of MS Office Suite

Remuneration:

Market related cost to company including benefits (medical aid, pension fund and risk benefit)
Possible incentive structure based on specific deliverables