ICT SUPPORT OFFICER (EXPANSION PROJECT), LIME ACRES (NORTHERN CAPE), RNEG, CV
? Grade 12
? Comptia A+ and N+ Programming Certificates
? MCSE Microsoft Certified Systems Engineer (Advantageous)
? Advanced Computer Literacy /MS Applications
? Valid driver’s license
? Minimum of 2 years’ experience as an IT Technician

Job Description: Responsible for the security and integrity of data and to provide general IT assistance to end-users.

Tasks and Responsibilities:
? Record and action user problems, incidents and requests
? Provide first line problem solving to end users
? Evaluate hardware and software problems and request / take appropriate action
? Diagnose network problems / plan and execute solutions
? Responsible for all ICT related equipment, adhering to policies, maintaining asset registers
? Facilitating all warranty claims/exchanges
? Maintain the Active Directory
? Build, manage and maintain healthy internal relationships with users
? Ensure adherence to Company Security & SHE policies, procedures and legal requirements.

Other Requirements:
? The position requires physical manual labour – in terms of the installation of pc’s at the various work places

Other Skills/Competencies:
? Knowledge and exposure of hardware and networks
? System skills on Microsoft Product Suite
? Communication skills, Telephone etiquette
? Knowledge of IT and infrastructure business processes / ICT practices
? Administrative skills, adaptability, analytical skills, attention to detail, collaboration, continuous learning, diversity, reporting
? skills, liaising and engaging skills
? Must be able to plan, organise, lead, consult and evaluate (problem solving)
? Be able to advise on system policies and best practices