Position Available: Instore Data Expert
Location: Cape Town CBD, Somerset West and Welkom
Closing date: 25 April 2018 12:00

1. Overview of the Role
• To render support in the mobile data arena for Vodacom in an efficient, effective and professional
manner which constantly meets the specific performance standards
• Remain abreast of the latest developments in the Mobile Data arena.
• Assist in developing a central repository of knowledge pertaining to mobile data services for use by all
of Vodacom i.e. Customer Care and support personnel.
• Assist in supporting Vodashop support structures around mobile data products.
• Maintain efficient, effective and professional service levels in a manner that constantly meets the
required performance standards
• Ensure continuous follow-up on transaction being processed and measure the applicable turnaround
times
• Create a welcoming environment by assisting Consultants on the frontline with irate customer and
resolve escalated queries of a technical nature
• Excellent time management will be expected to ensure that the customer receives optimum service
delivery in optimum time which remains productive to the trade outlet as well. Control of queuing times
and first time right support. No repeats of same fault support for the same customer
• Equipped to respond to technically related queries in terms of supplying Customer’s with information.
• Interface to third parties for support on mobile data products offered by Vodacom.
• Expert knowledge of Company's products and other mobile solutions
• Communicates effectively of customer queries, both orally and in writing, with subordinates,
colleagues, clients and customers at all levels of seniority.
• To provide support with specialized queries relating to various devices and technologies through all
Customer contact channels i.e. telephonically, written, fax and Internet.
• To guide Customers to set-up various devices with the appropriate settings to enable the use of various
devices and technologies whilst speaking to them.
• To resolve problems associated with escalated technical queries with the relevant stakeholders.
• To conduct extensive trouble-shooting associated with escalated technical queries around these
interfaces, devices and technologies.
Directors | Z.N. Kubukeli (Chairman), R.D.S. Came, R.E. Vally, T.C. Ralebitso, S. Mdlulwa, G.A. Hatfield
Clyrobuzz (Pty) Ltd t/a Motivity | Registration Number 2014/103195/07
Education and Qualification Requirements
Minimum Requirement
o Matric
o A+
o N+
o The absence of the above may be substituted with 2 years experience in a relevant field.
Note no late application will be accepted.
***On the subject specify the location you applying for.