INBOUND CALL CENTRE AGENT - Cape Town
Inbound Call Centre Agent
R50 - R65 per hour depending on experience and qualification
Enjoy a varied day filled with customer liaison. Be part of a large national group.
To provide call centre services to our chosen customer base and ensure customer satisfaction with every phone, mail, electronic or personal interaction.
To ensure all telephone, email or other modes of communication from our customer base is efficiently and effectively dealt with.
To ensure error free order capturing, appointment making, scheduling and that promising is within company tolerance.
Highest standard of quality is maintained throughout the customer experience
Accuratley capture all customer requirements on relevant ERP systems
Ensure follow-ups and follow through on all orders
To be eloquent and professional in all telephone interactions i.e Orders, questions or inquiries.
Matric with 2 – 3 years call centre experience
CRM experience will be an advantage.
Excellent verbal, written and planning skills essential
Must be able to work accurately in a pressurized environment
SAP is essential
Excel knowledge important
KINDLY APPLY ONLINE
Please note: Should you note receive any feedback 10 working days after you have applied, please assume that your application is unsuccessful