KNOWLEDGE AND EDUCATION :
Matric/NQF equivalent
Credit Bureau product knowledge (advantageous)
High standard of telephonic etiquette
Business Writing (Email Etiquette)
MS Excel
MS Word
MS Outlook
Numeracy

EXPERIENCE :
9-12 months customer service and sales experience (essential) (NOT NEGOTIABLE)
Proven sales experience in a contact centre, financial, insurance or telesales environment
Excellent customer service skills, including strong listening skills
Demonstrated aptitude in sales or marketing techniques with proven ability to cultivate customer relationships
Ability to effectively resolve questions and problems by acting as a liaison with multiple parties

SKILLS / ATTRIBUTES :
Customer Service Orientation
Adaptability
Problem Solving
Planning and Organising
Technical Expertise
Team Work
Influence
Attention to detail
Questioning and probing
Knowledge sharing
Negotiation
Assertive
Resilience
Initiative

LANGUAGE :
Bi-Lingual-Fluent
Read Write and Speak
English (Essential as 1 of the 2 languages)
Afrikaans
Zulu
Sotho

SHIFTS :
08:00-16:30
09:30-18:30

ONLY SUCCESSFUL CANDIDATES WITH RELEVANT EXPERIENCE WILL BE CONTACTED