Infrastructure Delivery Manager - Sandton Verfied

Salary Negotiable Sandton, Gauteng Sandton, Gauteng more than 14 days ago 22-08-2014 12:19:51 PM
19-09-2014 12:19:51 PM
Infrastructure Delivery Manager – Sandton

This is a great opportunity – send your cv today!
Candidates must have a tertiary qualification with ITIL; cloud based hosted service, Microsoft core technologies, VMWare and Infrastructure Delivery Management experience.

Responsible for analyzing and recommending improvements, upgrades and new technologies
Responsible for the operations, Information technology infrastructure and systems.
Performance and Capacity Planning
Business Service Continuity
His/her team implements processes to monitor applications and track, investigate and resolve problems or operational changes
Maintains the operational integrity of the technologies and services
Maintaining the hardware and software functioning optimally
Responsible for ensuring all IT Service Delivery partners (Internal and External) provide services aligned to defined SLA and OLA’s, ensuring a world class customer service experience
Work with other teams to translate the organization’s core strategy into specific infrastructure roadmaps and deliverables
Measure the effectiveness of the delivery model, and track progress against plan and operational Service Level Agreements (SLAs).
Concisely and effectively communicate progress, status and issues
Manage, support activities for production systems
Responsibilities include resource management, high availability, security management, backup and recovery, upgrade, and monitoring
Operational support for project work and release into the corporate environment
Oversee troubleshooting of issues and provide timely resolutions to business customers for supported platforms
Work with cross-functional team management to define operation project requirements, solutions and schedules
Establish help desk workflows and processes for all support function
Customer Consultation and relationship management
Project management
Financial Management
Human Capital Management

Qualifications and experience
Tertiary qualification in computer science
ITIL Knowledge
Proven experience with cloud based / hosted service provision
Managing Microsoft core technologies (cloud based and in-house)
Virtualization technologies (VMWare)
Vendor Management and outsourcing experience
Implementing SLA’s and OLA’s
SDLC, ITIL
Java, SQL, hardware, UML, PL SQL, Magic, Oracle, C#
Project Management
Solution Architecture
Software development and testing
Customer Service Orientation
Result Orientation
Change Readiness
Salary is negotiable on experience