Installations Manager Fiber KZN

VACANCY

INSTALLATIONS MANAGER:  FIBER OPTIC

KWAZULU NATAL

What will you be responsible for?

Lead the team assigned consisting of daily task coordinators, fiber technicians and customer interfaces + ownership of Order and customer relations from date of booking + Manage and lead team members to achieve customer service excellence and meet company goals and targets

What will you be doing on a day to day basis:

• Ensure IM procedures are aligned with other POD and Client departments and kept updated & current                      

• Continuous improvement of IM Department methods and procedures            

• Training and development of all Installations Coordinators, Installs Technicians & Fiber Technicians                       

• Setting targets for IC's aligned with overall Client and Installation Targets                  

• Liaise & align with implementation and MDU teams on the new areas to engage                    

• Liaise with Scheduling team as is required to ensure alignment                     

• Ensure good cooperative communication with all Client departments            

• Ensure Quick Base is updated daily to keep records of all work up to date                 

• Manage and update Quick Base as needed                  

• Data capturing for incorrect data needs to be updated immediately                 

• Ensure all communication is sent and discussed with customer                    

• Identify and mitigate all risks before actual install date                       

• Upstream communication on lack of quality on network                     

• Train and enforce communication templates with customer                

• Plan circuit provisioning up front and identify all risks                       

• Compile, maintain & enforce Standard Operating Procedures             

• Performance and evaluation: monitor all teams progress, skills, knowledge, workmanship, attitude, commitment and appearance and give quarterly feedback               

• Quality control: Responsible for quality workmanship. Fault repairing due to poor quality workmanship                   

• Loss control: time and materials must be carefully monitored            

• Contractor Management: Quality, performance and complaints need to be monitored and evaluated              

• Ensure that all employees wear appropriate Client clothing and PPE to ensure the brand is well represented                        

• Provide meaningful reporting to Senior Management and clients in a timely and effective manner                 

• Effective crisis management and resolution                

• Effective resource planning

Minimum requirements and experience:

• Matric                                                              

• Valid Driver’s License                                                             

• Systematic approach in deliverables                                       

• Background in data management is advantageous                                          

• A technical knowledge of fiber                                    

• NMS knowledge is advantageous                                            

• Team management experience                                    

• Office skills essential                                      

• Contractor management          

• A strong client relations background  

• Creative problem solving, ability to think on your feet            

Recruitment Process:

• Communication will only be with shortlisted candidates

• Interview + assessment/checks + final interview

• Copies:  word cv + ID + Certs + payslip

• Consultant:  ****@*****.***