Key Performance Areas:

Short term policy administration (renewals, endorsements, new business)
Managing claims process
Reporting

Key Activities:

Manage administrative documentation (detailed records)
Build and maintain good working relationships
Recording details of transactions
Handling client enquiries (verbal and written)
Maintaining service level agreement deadlines
Manage policy renewals
Manage endorsements
Manage claims process
Ensure FAIS compliance
Loading new business policies
Administration of welcome packs to new clients
Manage client retention
Identifying/optimising business opportunities from existing clients
Manage premium collections
Promotes cooperation
Continuous personal development

Competencies:

Interpersonal Skills
Negotiation Skills
Policy, product and systems knowledge
Planning and organising skills
Problem solving and analysis
Computer literate
Communications skills (verbal and written)
Team player
Client focused
Cross functional awareness

Minimum Qualifications Requirements:

Matric, with a tertiary qualification
2 years´ experience in policy and claims administration in short term personal and commercial lines
RE5
FAIS compliant