Intermediate Groups Specialist - Centurion Verfied

Salary Negotiable Centurion, Gauteng Centurion, Gauteng more than 14 days ago 19-02-2019 9:00:48 AM
16-04-2019 9:00:48 AM
Looking for a Tour Specialist for Inbound Tour Company

Have good product knowledge of South Africa and basic geographical knowledge of Southern Africa including Namibia, Botswana, Zimbabwe, Zambia, Mozambique, Swaziland, etc.
Team work and enthusiasm to assist colleagues
Energetic and have a passion for learning about travel
Time management: ability to priorities, plan and meet deadlines
Effective verbal and written communication - internally as well as externally
Take initiative and ensure attention to detail
Be professional and offer high service levels at all times
Ability to handle pressure and volume - be able to multitask
General administration such as filing, assisting with travel and information packs, etc
Understanding and ability to use Google (Gmail, Drive, Sheets, etc)
Understand and be fully operational on Tourplan
Liaising with Contracting Dept if any rates required
Source activities, restaurants, etc when needed
Operate tour from start to finish as per company procedures (Standard Operating Procedures)
Contribute to the team’s target
Emergency phone duty
Ensure keep updated on products and itineraries of all agents within the company
Put together Guide Manual and all supporting documentation
Brief and debriefing of tourist guides
Ensure get to visit the preferred suppliers of agent working with and get to know the products
Build relationships with agents as well as suppliers
Take responsibility for all aspects of tours
Assist with handling of complaints by gathering feedback from suppliers, guides, etc.
Be on constant lookout for new venues and activities - advise team & rest of office
Assist Senior Tour Specialist with annual tour series costings
Once-off project work