INTERNAL SALES/CLIENT SERVICE CO-ORDINATOR – ASSISTING SALES & CLIENT SERVICE DEPARTMENT
R10 000 PER MONTH | ESTABLISHED SIGNAGE AND ADVERTISING COMPANY | BLOUBERG CAPE TOWN | START ASAP

KEY ATTRIBUTES:

Previous admin, client service, office support, sales support experience is essential
Must be fully pc literate, be extremely organized and efficient, have matric Geography - be able to read a map and navigate google earth
have a ‘can do’ attitude, have a pleasing phone personality , be a service orientated ‘pleaser’, Advanced power point, Intermediate excel, Google earth mapping

Core Competencies & Skills:
Great Organizational skills, Communication, Energy and Self-motivation, Sensitivity

KEY DUTIES:

Supporting Sales & Client Service Team
Keeps the company top of mind with media agencies and outdoor strategists, planners by sending out monthly newsletter and keeping track of birthdays
Assisting with preparing monthly newsletter by:
Preparing available sites
Preparing best possible high res pics for newsletter
Sending high res original artwork to graphic designer
Following up with graphic designer on whether brief and work received
Obtaining quotes from printers
Sending artwork into print
Making sure deadlines are met
Coordinating delivery of newsletters to Account Managers
Deals with clients in a sincere, friendly and courteous manner
Keeps well informed on site availability – what sites are available and what sites are due for renewal
Manages updating the availability list with pics as soon as a contract is signed, CI or PO received
Manages options list
Manages updating of company holding on power point
Updating Marketing material
Updating company holding on clients templates
Keeps well informed on site and area information, in addition to market research done in particular areas
Collate, keep record and file market research done by relevant landlords – this information to include;
Tenant lists
Shopper Counts
Commuter Counts
Area Population stats
Assists with preparing proactive proposals to clients relevant to clients’ needs (Understands clients brand and its category in order to prepare customized feedback to client)
Assist Client Service team with preparing google maps
Finding and mapping relevant retailers and our sites proximity thereto ect
Assisting Account Managers to prospect for new accounts and new advertisers by setting up meetings and coordinating following up on new leads.
Client Site Bibles
Ensuring that Site Audit pictures are received by 15th of each month.
Checking site audit pics for quality of photograph but more importantly condition of our sites
If there is an issue IMMEDIATELY flagging it to the team to communicate to client
Filing and renaming new site audit pics
Ensuring Client Service team sends monthly site bibles to client by 20th of each month
Assisting Client Service team to feedback timeously on briefs by providing customized solutions focusing on client’s needs, with effective follow up.
Having an awareness of the booking process from feedback on brief, to follow up, to site option, to booking confirmation and preparation of contract, to picture of flighted site.
Preparing new contracts to client.
Preparing renewal notices within 105 days of the contract expiring (if contract has a 90 day renewal notice clause)
Assisting Client Service team to be aware of when new artwork is flighted and whether flighting is timeous and photograph received
Assisting Client Service team logistics of taking clients on ad hoc site audits
Booking rental vehicle
Making sure enough funds available on credit cards
Ensuring that all clients have been invited and confirmed
Ensuring that Account Managers have arranged catering and marketing material (booklet of sites being visited)
Client Service
Assisting Account Managers with being on time for meetings – by having an awareness of their diaries and sending out meeting requests
Assisting Account Managers with delivering proposals promptly
Maintains professional conduct at all times
Displays the highest level of integrity
Maintains high level of personal grooming and is appropriately dressed at all times
Presentation - Interrogates client briefs to ensure appropriate feedback that is well constructed and relevant
Good communicator
Keeps up to date on the progress of campaigns
help Account Managers ensure that the campaign is delivered as agreed and to communicate up front of there are any delays.
Service orientated attitude
Managing the clients list in order to assist Account Managers keep track of and wish ‘happy birthday’ to clients first thing in the morning
Assisting Client Service team with corporate gifting where necessary – for example, ordering flowers or coordinating the sourcing and distribution of quarterly corporate gifts like hot chocolate shots.
Give ROCK STAR service
Maintains the highest level of client service and ‘going the extra mile’ that the company has become known for.
Updating key marketing documents

Takes ownership of maintaining and updating company’s client list – including details of brands that client looks after, fiscal year ends, birthdays and other relevant information
Remind team of birthdays for the week at status meetings
Remind team of advertisers fiscals starting 3 months in advance
Updates client databases with changes in the industry (agency staff lists)
Monitoring timely submission of Account Managers weekly reports giving details of client visits, briefs worked on and deals in the pipe-line.
Monitoring timely submission of Account Managers weekly plan of proposed diary
Monitoring timely submission of Account Managers monthly sales sheet by last day of the month, to enable sales tracking vs target.
Reminds Account Managers of sales tracking document to be presented on the third Monday of every month at status.
Keeping record of Sick Leave and Annual Leave documents

*Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV. If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.

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