Internal Sales Consultant | Paarden Eiland - Cape Town Verfied

R 8000-10000 per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 30-06-2015 7:00:38 AM
08-07-2015 6:32:49 AM
INTERNAL SALES CONSULTANT | HYDRAULICS
PAARDEN ISLAND | R8 000- R10 000 PER MONTH PER MONTH | START ASAP

Our client is an international Hydraulics company. They are seeking a dynamic Internal Sales Representative who will be selling products to existing and potential customers from within the sales office.
Working closely with the External Sales team to grow existing customers and meet or exceed Sales Turnover.

Skills Requirements:

Grade 12 (Matric)
Must be Computer Literate

Job Description

Receive telephonic or written quotation requests
Correctly interpret customer requests and requirements
Checking if there is a client history and understanding that history in relation to the current request
Investigating different product options available in connection to customer request. Recommend alternate products based on cost, availability or specifications
Sourcing products from our data base including costs and selling prices
Compose a detailed Quote for customer either telephonically or written.
Present price, discounts (specials to specific customers), credit and terms as per our company specifics
Provide accurate information regarding availability of in-stock items
Provide accurate information regarding items that need to be manufactured
Provide accurate information relating to shipment dates or delivery dates of out of stock items
Facilitating the process of an order by preparing a Sales Order
Consulting with Stores Department for the purpose of giving feedback to clients in relation to their order
Contact customers to ensure ongoing customer satisfaction and resolve any complaints
Monitor scheduled shipments to ensure timeous delivery and fill back orders as needed
Receiving and handling complaints as per our company procedure
Facilitate the return of goods as per our company policies and procedures

General

Generate new and repeat sales by providing product and technical information in a timely manner
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional or sale items
Educate customers on terminology, part numbers, features and product benefits in order to improve sales and customer satisfaction
Remain up to date on new products and customer preferences by attending sales meetings, in-house product training and Trade Shows
Setup and maintain customer information files (special prices, part numbers, etc)
Identify customer satisfaction or dissatisfaction and relate information to management and external sales representatives
Manage time effectively, meet personal goals and work effectively with other team members and other departments
Communicate to Purchasing Department unexpected increase or decrease in demand for products
Assist in scheduled physical stock counts
Follow company policies and procedures
Present a professional image at all times to customers and fellow workers
Assist with Counter Sales when necessary
Notify customer about not stock items, if they don’t find it on their order
Notify Operations Director of any products, major price differences of existing items.
Liaise with accounts department regarding customer account on Skype
Notify accounts if customer are buying more than usual, so that they can get a credit increase.