INTERNAL SALES COORDINATOR – HOWICK
Key Function: To process all orders for a range of locally manufactured and imported agricultural implements and spare parts and provide sales support to the dealer network and Regional Sales Managers.
Duties
- Receive and process all e-mail & fax customer purchase orders for spare parts into Pastel
- Create pro-forma invoices for customers
- Invoice all sales orders being dispatched
- Credit and re-invoice customers where necessary
- Assist customers with Clients spares queries
- Co-ordinate with production and dispatch and liaise with customers regarding status thereof
- Requesting and arranging alternative transport
- Co-ordinate alternative transport collection and purchase requisitions
- Attend to telephonic customer queries
- E-mail / fax copy invoices on request
- Daily filing of orders/invoices/quotes/GRS/consignment requests/job cards
- Yearly archiving
- Back up for other internal sales
- Back up for receptionist
- Generations of CAR’s when necessary
- Reports
- Ensure that all relevant SOP’s are kept up to date
- General assistance to the RSM’s
- Any other functions deemed necessary by management
Requirements
- have Matric (Grade 12)
- be fully bilingual in Afrikaans and English
- 2 years’ experience in a similar environment (telesales and admin)
- Work under pressure and multi task
- have good customer relations skills
- be technically orientated
- be able to work accurately and independently
- be computer literate (Pastel and MS Office)
- have good telephone etiquette
- Experience in agricultural equipment will be an advantage