Duties

- Receive and process all e-mail & fax customer purchase orders for spare parts into Pastel

- Create pro-forma invoices for customers

- Invoice all sales orders being dispatched

- Credit and re-invoice customers where necessary

- Assist customers with Clients spares queries

- Co-ordinate with production and dispatch and liaise with customers regarding status thereof

- Requesting and arranging alternative transport

- Co-ordinate alternative transport collection and purchase requisitions

- Attend to telephonic customer queries

- E-mail / fax copy invoices on request

- Daily filing of orders/invoices/quotes/GRS/consignment requests/job cards

- Yearly archiving

- Back up for other internal sales

- Back up for receptionist

- Generations of CAR’s when necessary

- Reports

- Ensure that all relevant SOP’s are kept up to date

- General assistance to the RSM’s

- Any other functions deemed necessary by management

Requirements

- have Matric (Grade 12)

- be fully bilingual in Afrikaans and English

- 2 years’ experience in a similar environment (telesales and admin)

- Work under pressure and multi task

- have good customer relations skills

- be technically orientated

- be able to work accurately and independently

- be computer literate (Pastel and MS Office)

- have good telephone etiquette

- Experience in agricultural equipment will be an advantage