POSITION : International Senior Account Prospector
Salary:
Salary : R7 500 + Medical Aid + Provident Fund + Commission
Location : Cape Town CBD

About the company:

A leading Global BPO business is seeking to employ an Account Prospector to work within their international services team. The successful individual will be responsible for prospecting for new business in the USA and drive service purchases through the maintenance of excellent relationships. With stunning, state of the art offices in the City Centre, this company places a high value on their people and their development and has a truly employee centric culture where they understand the value of a happy team and are eager to see their staff develop.

Duties:
• Make outgoing calls each day to current clients to sell premium services
• Achieve and exceed predetermined sales goals and objectives, identify potential decision makers
• Proactively research, solicit, and follow-up on sales leads
• Review, contact, and qualify marketing-generated leads, manage inbound sales requests received via web, email, and phone.
• Research targeted leads and accounts to identify decision makers, understand need and service/buying cycles, and enable effective sales follow-up.
• Cold-call prospects generated from internal and external marketing programs, New pre-qualified accounts, or accounts identified for Inside Sales coverage, investigates the background of prospects through internet research and use of internal tools
• Prepares the approach to contacting the prospect based on information gathered through research
• Establishes the element of connection with the prospect through avenues of personal, business, and sales
• Determines specific needs through strategic probing questions, and offers potential avenues for solutions based on the needs
• Assist with the management of sales database and administrative duties
• Handle additional duties as assigned
• Gains acceptance to provide contact information through email for future opportunities to connect on fulfilling business requirements
• Documents an account of all discussions in the tool for historical record with the intent of portfolio building
• Escalates items of relevance impacting Customer Service to the Operations team for follow up and closure
• Drive revenue growth and increase market share through business partnerships and collaboration
• Ability to navigate internal websites to provide customers with pricing, promotions and service information within their respective service area while providing detailed factual information and advice
• Regularly update own knowledge of new products, procedures and organizational changes, etc. to address customer queries promptly
• Negotiate pricing programs with new clients to gain consistent revenue flow while protecting profitable margin.
• Closely work with the outside sales team and internal departments to resolve all open disputes with customers with customers

Requirements:
• Excellent communication and phone skills, with an ability to think and react to situations confidently
• Demonstrate ability to identify opportunities, develop account strategies, and negotiate creative solutions
• Appropriately communicate brand and corporate position, foster and maintain excellent customer relationship and build rapport in every customer contact via telephony or written correspondence
• Able to create a need and emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports for existing customers utilizing web based tools or proprietary software Experience in sales and client account management is a must.
• Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines
• Knowledgeable in Microsoft Word, Excel and Power Point
• Must have good planning and administrative skills
• Able to work non-traditional hours including weekends and holidays as needed
• Matric (Essential)
• Clear criminal record
• ITC Clear
• Numeracy skills (Essential)

What to include:
• Detailed CV (Please include month and year employed)
• Reason for leaving last employ
• Current salary
• Required salary