Reference: 4754MLR

Job Description:

* Provide operational support and coordinate outsourced services to clients in International Markets such as the USA, Australia and New Zealand within suitable timelines. Managing exports and imports by liaising with forwarding and clearing agents.
* Coordinate internal value chain activities to ensure tangible/measurable deliverables in each area
* Ensure client request are actioned by allocating relevant resources to tasks
* Provide regular feedback to clients
* Ensure agreed upon deadlines are met
* Act as a central point of contact
* Translate client needs into actionable tasks
* Proactively identify, analyse, and solve problems
* Liaise with import and export agents and service providers
* Management of related documentation
* Respond to all enquiries / process quotations and the follow up on quotations
* Ensuring successful execution of shipments by road, sea and airfreight
* Maintain customer satisfaction and ensure smooth documentation flow by adherence to administration procedures
* Provide efficient and effective delivery logistics through data management

Requirements:

* Relevant tertiary degree
* Experience with imports and exports
* More than 5 years’ experience is essential
* Skilled communicator, both verbal and written
* Computer literate
* Results-focussed
* Excellent people-skills
* Flexible
* Ability to think innovatively
* Self-motivated
* Organised
* Bilingual (English and Afrikaans, any foreign language will be beneficial)
* Must have a good understanding of documentation processes & systems of the import and export of containers and air cargo.
* Experience with agricultural products will be advantageous.