INTERNATIONAL TRAINER - Durban Verfied

Salary Negotiable Durban, Kwazulu-Natal Durban, Kwazulu-Natal more than 14 days ago 19-01-2017 9:05:57 AM
16-02-2017 9:05:57 AM
1ST CALL GROUP is seeking an experienced International Trainer to join our dynamic Learning and Development Department.

Knowledge and Skills:

Very proficient in Microsoft Word, Excel and PowerPoint
Excellent presentation skills
Excellent verbal and written communication skills
Detailed oriented and well organized
Engaging when presenting

Experience and Education:

1+ year of training development and facilitation
1+ year of training experience in a Call Centre environment
Training certification preferred
Proven track record and references

Duties and Responsibilities

Conduct training needs assessments to identify training opportunities for individuals, teams and functional areas
Equip trainees with the skills needed to maximize every sales
opportunity, with a professional and consistent approach .Identify coaching and training needs within the training and live environment
Design and develop learner and facilitator training material and
documentation .Regularly update the training material with relevant product changes
Pro-actively get feedback from managers regarding the content of the training material i.e.: their training scores compared to on floor performance
Create brochures, training materials and develop multimedia visual aids and presentations. Assess impact of the training investments made within the Company

We are looking for a Confident, dynamic and vibrant personality that enjoys sales, training, development and education. Strong communication, negotiation and interpersonal skills is an asset.

Should you meet the above criteria, kindly email a copy of your CV