The Recruitment Network Group Portfolios (Pty) Ltd.
Our client requires:

Internship: IT Support (RN7640) Johannesburg.

Mandatory.:
At least one year experience providing 1st line telephone based support.
Ability to multitask in a high pressured environment.
Proven ability to conduct research in PC issues.

Desirable.:
Technical Help Desk support experience in a call centre environment, providing services for both applications and hardware.
Previous experience of working in a fast paced professional services/financial environment and related technologies.
Experience working with IT requirements of a global firm.
Experience in a non-English speaking customer focused role.
Working with a call management tool, responsible for hardware, software & business process requests.
Familiarity with ITIL incident management methodologies.

Position urgency: 1 Month +

Position type: Internship

Work experience required: 1-2 years

Benefits offered: Stipend

Travel Required: Occasionally

Restrictions: South African Citizens Only

Apply before: November 30, 2014

Office Hours: 9H00 AM – 16H00 PM (Mon – Fri)