IST Executive
Location: Pretoria
Salary: R 1 000 000 p.a (negotiable)

Our client is a leading development finance company that focusses exclusively on investing in small and growing businesses with headquarters in Mauritius.
Role summary
The IST Executive is a senior level information systems and technology professional in charge of the Client’s operational requirements related to information technology. He/she will manage an IST team providing Infrastructure, business systems and IT related services to the Business Users in the Client’s Services Division; to manage the group IT requirements, and to manage the group business system requirements and report to the Chief Development Officer as well as working externally with outsourced and 3rd party suppliers and contractors.
Key responsibilities
Systems ? Support the business units in the development and implementation of IT systems
? Suggest and build improvements to the IT systems and reports based on user feedback
? Provide and maintain IT systems and tools that add value and are user friendly ? Verifies application results by conducting system audits of technologies implemented.
? Simplification of systems and processes
? Automate the system and control the changes on approved data/documents for accurate reporting
? Incorporate the Business user’s requirements and deliver real business benefits
? Ensuring that Information Technology and Applications, as well as business processes (where applicable) are in line with the latest technology and best practice principles.
? Suggest and build improvements to the systems and reports based on user feedback
? Provide leadership and mentoring for the business units around process optimization to meet desired system and business objectives
Connectivity ? Ensuring the network architecture is optimal and applicable to the business needs
? Managing network partners and assisting the regions with the selection and implementation of local Telco service providers within appropriate SLA
? Each office must have enough bandwidth available per user as stated in the Office configuration policy.
? Annually review of connectivity in office to ensure optimal connectivity
? Ensure optimum connectivity and bandwidth from and to the data center(s) and all business applications
? Ensure all business applications are available 24/7/365 with an annual total uptime of at least 99%
? Ensure - via proper SLA implementation - that the Data center(s) have an uptime of at least 99% per annum
Security ? Ensure traffic to and from The Client business applications are secured via SSL certificates
? Ensure all company related data is stored in only the approved locations i.e. eFront and an internal systems
? Ensure protection from Malware and virus’ via recognized anti-virus/anti-malware application on each PC
? Ensure e-mail security and anti-spam solution implementation and management
? Manage email continuity via 3rd party supplier
Support
? Maintain a support helpdesk
o Helpdesk availability 24/7/365
o Support analysis and reports
o Implement and communicate SLA
? Monitor and report on any SLA breaches
Contribution to The Client
? Share knowledge, experience and best practice with the group though internal systems
? Develop and share in-depth knowledge about an industry or functional domain
? Make quality product, process, procedure and tool suggestions to improve The Client service delivery and performance

Key performance metrics/outputs
1. Systems: Ensure that systems are used as intended by end users by ensuring:
• User documentation and guides are up to date and users well trained
• Adequate data entered on the system
• Accurate reports’ data extracted
• Systems availability
2. Connectivity: All business applications available at all times
3. Security: All The Client IP protected and backed up
4. Storage: Enough storage not to impact day to day business processes
5. Support: 24/7/365 available and responsive helpdesk

Required experience, qualification and skills
? Minimum 5 years’ management experience in the IST sector supporting multi-national company with a specific focus on Africa and Middle-East
? Previous experience in project managing system conversions, specifically ERP systems preferably within a financial services environment
? Experience in the design, implementation and management of outsourced solutions and support services
? Ability to evaluate and interpret business needs and its impact on IT systems and infrastructure, and systems requirements
? IT system and network architecture experience
? Minimum of National Diploma IT / BTECH Information systems
? Certified Project Management Experience
? ITIL Foundation
? Excellent negotiation, communication and writing skills