IST Executive
Location: Pretoria
Salary: R 1 000 000 p.a (negotiable)
Our client is a leading development finance company that focusses exclusively on investing in small and growing businesses with headquarters in Mauritius.
Role summaryThe IST Executive is a senior level information systems and technology professional in charge of the Client’s operational requirements related to information technology. He/she will manage an IST team providing Infrastructure, business systems and IT related services to the Business Users in the Client’s Services Division; to manage the group IT requirements, and to manage the group business system requirements and report to the Chief Development Officer as well as working externally with outsourced and 3
rd party suppliers and contractors.
Key responsibilitiesSystems
- Support the business units in the development and implementation of IT systems
- Suggest and build improvements to the IT systems and reports based on user feedback
- Provide and maintain IT systems and tools that add value and are user friendly
- Verifies application results by conducting system audits of technologies implemented.
- Simplification of systems and processes
- Automate the system and control the changes on approved data/documents for accurate reporting
- Incorporate the Business user’s requirements and deliver real business benefits
- Ensuring that Information Technology and Applications, as well as business processes (where applicable) are in line with the latest technology and best practice principles.
- Suggest and build improvements to the systems and reports based on user feedback
- Provide leadership and mentoring for the business units around process optimization to meet desired system and business objectives
Connectivity
- Ensuring the network architecture is optimal and applicable to the business needs
- Managing network partners and assisting the regions with the selection and implementation of local Telco service providers within appropriate SLA
- Each office must have enough bandwidth available per user as stated in the Office configuration policy.
- Annually review of connectivity in office to ensure optimal connectivity
- Ensure optimum connectivity and bandwidth from and to the data center(s) and all business applications
- Ensure all business applications are available 24/7/365 with an annual total uptime of at least 99%
- Ensure - via proper SLA implementation - that the Data center(s) have an uptime of at least 99% per annum
Security
- Ensure traffic to and from The Client business applications are secured via SSL certificates
- Ensure all company related data is stored in only the approved locations i.e. eFront and an internal systems
- Ensure protection from Malware and virus’ via recognized anti-virus/anti-malware application on each PC
- Ensure e-mail security and anti-spam solution implementation and management
- Manage email continuity via 3rd party supplier
Support
- Maintain a support helpdesk
- Helpdesk availability 24/7/365
- Support analysis and reports
- Implement and communicate SLA
- Monitor and report on any SLA breaches
Contribution to The Client
- Share knowledge, experience and best practice with the group though internal systems
- Develop and share in-depth knowledge about an industry or functional domain
- Make quality product, process, procedure and tool suggestions to improve The Client service delivery and performance
Key Performance Metrics / Outputs
- Systems: Ensure that systems are used as intended by end users by ensuring:
- User documentation and guides are up to date and users well trained
- Adequate data entered on the system
- Accurate reports’ data extracted
- Systems availability
- Connectivity: All business applications available at all times
- Security: All The Client IP protected and backed up
- Storage: Enough storage not to impact day to day business processes
- Support: 24/7/365 available and responsive helpdesk
Required experience, qualification and skills
- Minimum 5 years’ management experience in the IST sector supporting multi-national company with a specific focus on Africa and Middle-East
- Previous experience in project managing system conversions, specifically ERP systems preferably within a financial services environment
- Experience in the design, implementation and management of outsourced solutions and support services
- Ability to evaluate and interpret business needs and its impact on IT systems and infrastructure, and systems requirements
- IT system and network architecture experience
- Minimum of National Diploma IT / BTECH Information systems
- Certified Project Management Experience
- ITIL Foundation
- Excellent negotiation, communication and writing skills