Main Purpose
To provide effective and efficient IT support to the business with respect to approved business applications and business processes that meet the business operational requirements.

KPA
• IT Project / Process management - To participate and contribute to IT projects and support business processes
• Assist with the development of training material
• Security management – Maintain and ensure up to date change management documentation and general computer controls
• 2nd tier support – Process/ technical support at tier levels1 – 2 to end users
• IT Policy – Maintain IT policies
DUTIES AND RESPONSIBILITIES

IT Project / Process Management
• Successful Implementation IT Business related projects
• Coordinate between relevant business process owners and IT Project stakeholders on various project initiatives
• Facilitate IT projects and the transition of project responsibilities to the business
• Provide detailed knowledge of business processes and best practices; as well as, perform business analysis, process design and requirements gathering
• Active problem solving related to projects and provides solutions geared for better decision making
• Provide solid documentation of all key deliverables and due dates
• Responsible for organizing assigned work, managing the work to completion, and managing relationships required to accomplish the work
• Manage the day-to-day details of the project including the plan, schedule, resources, scope and risks
• Generate status reports of various activities associated with assigned projects
• Analyse and report on business success of implemented solutions
• Assist with development of user testing plans and execution of user testing
• Liaise between business units and IT units to provide support, resolve problems, identify key deliverables and escalate to management as appropriate
Change Management
• Ensure adherence to change management - SOX
• Assess the business impact of proposed changes to systems and processes
• Identify and communicate key decisions regarding systems and process changes
• Challenge the status quo and proactively identify areas of process and system improvement
Business Support
• Provide IT business support for existing Business Modules – ERP system
• Provide IT support in MS Office (Word, Excel, Visio, PowerPoint and Microsoft Project) when required
• Participate in sessions with business to implement IT business process improvements within an assigned area
• Create and maintain up-to-date documented IT business processes
• Create user specific reports in various applications as required
Training
• A member on the team responsible for the development of the training material
• Create fundamental/ transactional training material as per defined methodology
• Assist in the creation business training material using Oracle User Productivity Kit (UPK)
• Security Management
• Ensure up- to-date General Computer Controls extended Narratives for SOX compliance
• Perform Monthly User profile reviews
• Ensure that User Action and Function Code security is in line with approval processes
• Ensure up to date Change Management documentation
IT Policy
• Ensure IT Policies are updated
• Facilitate sessions to define and document business processes
General Duties
• Participate and ensure successful completion of Disaster Recovery Testing
• Monitor and action task requests from users on Global Helpdesk
• Ensure integrity reports are distributed and filed monthly
• Assist with Atlas business reporting
• Ensure that sales are posted on a daily basis
• Perform daily system checks
• Support the barcoding application DcLink

JOB REQUIREMENTS
• National Diploma/B-Tech Degree or B-Com in Information System or Business management
• Minimum of three years’ experience preferably in a manufacturing environment
• Team player with a positive attitude that embraces’ change
• Willingness to work extra hours to meet deadlines