IT Customer Service Consultant - Northern Suburbs Verfied

Salary Negotiable Northern Suburbs, Western Cape Northern Suburbs, Western Cape more than 14 days ago 14-01-2019 10:45:26 AM
25-01-2019 2:06:05 PM
Fantastic career opportunity! Market leader in hosting and infrastructure provider, based in the Northern Suburbs of Cape Town has a position open for an experienced Customer Services Consultant. This is a fantastic company with a coaching and mentoring culture, ongoing training and incredible opportunities for growth.
Your main function will be to assist clients with their hosting accounts and billing queries. Normal office working hours from Monday to Friday, with no shift work.
Requirements for the position include:
• South African Citizen
• Matric Minimum Qualification, with Tertiary qualification preferred.
• Previous customer service experience in the IT field is preferred. If you have an understanding of hosting accounts and billing, this would be perfect!
• Exceptional verbal and written communication skills.
• Working experience in a customer service environment, must be at least 4 years and no job hoppers please. You need to have solid customer service experience, for at least 3 years at one employer.
The selection criteria for applications follow this list of experience preference
1. Customer service experience in a web hosting environment of minimum 3 years.
2. Customer service experience in any other IT industry.
3. Customer service experience in any other industry dealing with accounts and billing (solid working experience of 3 years or more at one employer).