IT Desktop Support Administrator - Bellville Verfied

R 10000 per month Bellville, Western Cape Bellville, Western Cape more than 14 days ago 14-11-2018 9:56:39 AM
10-12-2018 7:46:24 AM
Our client seeks to employ a Desktop Support Administrator at their Belville office. The ideal candidate will have a relevant IT qualification with a passion for the industry. We are looking for a young, energetic individual who is hunger for knowledge. The successful candidate will have a keen sense of relaying technical solutions in a user-friendly and professional manner to all users.
Skills and Qualifications:
• Minimum Grade 12.
• Relevant IT qualification.
• A broad knowledge of computer networking, server applications and operating systems.
• A systematic approach in general IT fault finding
• Exceptional troubleshooting skills
• Excellent organisational and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Must have a valid drivers licence and own vehicle
Key Performance Areas:
• Provide prompt, courteous service to all external and internal customers.
• Assist any individual contacting the service desk to resolve and remedy technical problems or questions.
• Must be able to trouble-shoot errors/issues reported.
• Assist internal staff with support related queries (hardware/software/network issues).
• Contributes ideas and suggestions to improve on service delivery
• Follows all required support processes and protocol and set out by the IT Manager
• Identify recurring incidents and trends, and escalate appropriately.
• Monitor systems for problems, taking immediate action where possible.
• Keeping abreast with changes and updates to software and hardware