IT End User Support & Training

Key Accountabilities
End user support & training related to the use of programs.
• Software Support – Windows, MS Office, Google and other inhouse software programs
• General user support on the use of computers or network (not specialist technical)
• End User Training on programs used within client base
• Printing Support

Preferred Knowledge
• General computer technical knowledge
• Specialist Window and MS Office knowledge
• Preferable Google knowledge (can be taught)
• Preferable end user super user support
• ICT risk mitigation
• Relevant legislation

Qualifications Required
• Matric
• ICDL
• Certificate in Windows and MS Office end user up to advanced level
• Diploma in IT/ICT or equivalent

Experience Required
• 2+ years training support
• 5+ years general working experience in a position that requires people relationships
• At least 12 months management experience.
• At least 18 months experience managing IT Infrastructure/End-user support projects

Skills & Abilities Required
• IT interest and above average IT skills
• Windows and MS Office super user level
• General PC technical knowledge
• Efficient with Information technology storage systems including Google docs, sheets, forms, slides, drive, chat, hangouts
• IT technical interest
• Software Support
• Printer Support
• Able to do group presentations and training




• Software Training Researching
• Adaptable to new software
• Adaptability, approachability and excellent communication skills

Behavioural Competencies
• Fluent Communication both written and verbal
• Presentation abilities
• Interpersonal (Tact and Presence)
• Problem Solving and decisiveness
• Responsive and able to work under pressure
• Endurance including able to work extended and unusual hours
• Able to work individual and collaboratively as part of a team
• Ability to build positive team relations and team culture

To be appointed in Randburg but role to cover Signa nationally
Required start date: 1st September 2018

Correspondence will only be conducted with short listed candidates. Should you not hear from us within 14 days, please consider your application unsuccessful.