IT Help Desk Consultant - Cape Town Verfied

R 7k-8k per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 27-08-2014 1:03:05 PM
01-09-2014 6:18:47 AM
Location – Gardens, Cape Town

The ideal candidate should have the ability to communicate information clearly and concisely, have good problem solving skills, have a positive client-friendly attitude, the ability to work under pressure - both solo and within a team environment.

Duties:
Managing all incoming IT Support calls and assisting clients with technical support telephonically
Mailbox setup and support
POP
IMAP
Exchange
ADSL support
Adding printers
Assisting clients via remote desktop
Replying to all support tickets and scheduling technicians to get on site.
Regular follow ups with technicians and updating support tickets
Capture onsite work done by technicians and time allocations in support systems
Proactively update clients with support status updates as necessary
Call/email all clients confirmation prior to closing support tickets
Ensure all support conducted in line with Standard Operation Procedures. (SOP)
Ensure all unresolved support tickets are escalated in line with SOP’s

Requirements:
Matric and IT qualification (minimum A+ and N+)
Recent and significant experience of working in an IT help desk / First line support environment (minimum of 2 years work experience in a similar field)
Proficient with Windows OS, Mac and Office packages

Please send your CV and a recent photo of yourself.

Salary:
R 7000 – R 8000