WHAT YOU'RE GOING TO DO

The IT Helpdesk Agent is responsible for providing technical Web application support to intermediaries; brokers; consultancies; clients and internal customers.

THE WORK YOU NEED TO DELIVER

• Ensuring all queries are accurately logged on the system and all records are managed from inception as per the call handling procedure within the agreed timeframes. 
• Providing efficient online and off-line support on all web and Technical support services within agreed timeframes. 
• Ensuring all records are accurately captured and managed in accordance with the process requirements. 
• Maintaining the service image the unit and Service to the various service units, clients, intermediaries/brokers/consultancies in line with the company proposition and service delivery. 
• Ensuring effective and consistent service delivery and support to external clients. 
• Managing own performance and development by ensuring a Performance Contract is in place with an updated Personal development plan. 

WHAT COMPETENCIES YOU'LL REQUIRE

• Deciding and initiating action 
• Working with people & relating and networking 
• Adhering to principles and values 
• Writing and reporting & analysing 
• Creating and innovating & following instructions and procedures 
• Delivering results and meeting customer expectations 
• Coping with pressure and setbacks

WE'RE LOOKING FOR SOMEONE WITH

• 3 years relevant helpdesk experience. 
• Matric / Grade 12 certificate. 
• National Diploma: Information Technology
• A+ and N+ certifications. 
• MCSE certification would be beneficial

Send a detailed copy of your CV to Bonita (bonita(at)recru-it(dot)co(dot)za)

Should you not be contacted within 7 days, please consider your application as unsuccessful.