IT Helpdesk Engineer - Sandton
Salary Negotiable
Sandton, Gauteng
Sandton,
Gauteng
more than 14 days ago
15-07-2017 8:17:48 AM
09-09-2017 8:17:48 AM
IT Help Desk Engineer – Job Description
In this role, you will provide maintenance of the computer desktop environment by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Responsibilities:
• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with on-boarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Report issues to the Service Desk for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
Basic Requirements:
• High school diploma or equivalent
Preferred Requirements:
• Qualification in Information Systems, MCSE
• Knowledge of MX record and Autodiscover record
• 3 years’ experience in Exchange.