It Helpdesk & On Site Consultant - Cape Town
Salary Negotiable
Cape Town, Western Cape
Cape Town,
Western Cape
more than 14 days ago
15-08-2017 8:39:02 PM
12-09-2017 8:39:02 PM
IT Consultant (Helpdesk & To go on site) Educational Requirements:- Matric
- Completed Relevant IT Degree or Diploma or relevant certificates
Experience Requirements:
- Must have at least 3 years’ relevant / similar experience
- Must be well spoken
- Must have good communication skills (written & verbal)
- Must be able to communicate effectively telephonically
- Must be attentive to detail
- Must be analytical & able to solve problems
- Must be proficient in Microsoft office
- Must have own transport and valid driver license
- Working knowledge of: Linux – IPtables, Postfix / sendmail, spamassasin, MYSQL, DNS Bind
- Windows: Server 2008 / 2003, MS SQL server, MS Exchange 2010 / 2007 / 2003, ISA /IAS Server
- Networking / security: TCP /IP, routing / switching, traffic analysis, packet filtering
- Hardware & software
- Must have own transport
Responsibilities:
- Assisting clients telephonically
- Troubleshooting technical queries telephonically
- Attending to technical queries via email
- Ensuring timeous resolutions regarding queries within SLA service levels
- Ensuring systems are proactively managed
- Proactively upsell products to customers
- Relieve 1st level support when necessary
- Following up with the customer
- Logging calls systematically
- Assign to 3rd level support if necessary
- Updating knowledge base if necessary
- Assigning priority of calls
- Responsible for the follow up & closure of calls
- Monitor change requests for warnings & breaches
- Ensuring satisfactory turnaround times regarding queries
- Assisting colleagues with troubleshooting queries
- Travelling to clients and resolving technical issues
- Assisting clients with server & networking support issues
- Handling of complaints
- General admin
Additional:Salary R18 000 CTC
Probation period of 6 months appliesMust have a clear crim record
Must have own transport and be willing to travel to clients
Location: Cape Town – City
REGRET: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED