It Helpdesk & On Site Consultant - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 15-08-2017 8:39:02 PM
12-09-2017 8:39:02 PM
IT Consultant (Helpdesk & To go on site)
 
Educational Requirements:
  • Matric
  • Completed Relevant IT Degree or Diploma or relevant certificates
 
Experience Requirements:
  • Must have at least 3 years’ relevant / similar experience
  • Must be well spoken
  • Must have good communication skills (written & verbal)
  • Must be able to communicate effectively telephonically
  • Must be attentive to detail
  • Must be analytical & able to solve problems
  • Must be proficient in Microsoft office
  • Must have own transport and valid driver license
  • Working knowledge of: Linux – IPtables, Postfix / sendmail, spamassasin, MYSQL, DNS Bind
  • Windows: Server 2008 / 2003, MS SQL server, MS Exchange 2010 / 2007 / 2003, ISA /IAS Server
  • Networking / security: TCP /IP, routing / switching, traffic analysis, packet filtering
  • Hardware & software
  • Must have own transport
 
Responsibilities:
  • Assisting clients telephonically
  • Troubleshooting technical queries telephonically
  • Attending to technical queries via email
  • Ensuring timeous resolutions regarding queries within SLA service levels
  • Ensuring systems are proactively managed
  • Proactively upsell products to customers
  • Relieve 1st level support when necessary
  • Following up with the customer
  • Logging calls systematically
  • Assign to 3rd level support if necessary
  • Updating knowledge base if necessary
  • Assigning priority of calls
  • Responsible for the follow up & closure of calls
  • Monitor change requests for warnings & breaches
  • Ensuring satisfactory turnaround times regarding queries
  • Assisting colleagues with troubleshooting queries
  • Travelling to clients and resolving technical issues
  • Assisting clients with server & networking support issues
  • Handling of complaints
  • General admin
 
Additional:
Salary R18 000 CTC
Probation period of 6 months applies
Must have a clear crim record
Must have own transport and be willing to travel to clients
 
Location: Cape Town – City  
REGRET: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Recruiter: CompuJobs