IT Infrastructure/ Desktop Support Technician – R8 to R10 000.00 – Sandton
Our client a leading IT outsourcing organisation are in need of the services of an experienced, reliable and professional desktop / infrastructure support technician. The successful candidate must have reliable own transport as on-site travel is required. Must have at least 2 years previous experience in a desktop and IT infrastructure support role. (VPN’s, VMWare, MS Server, Linux, Active Directory etc)

Job Description:
• Analyzing and interpreting the requests to ensure the classification, prioritization and escalation of the requests are correct.
• Work closely with other teams to ensure the quick resolution of faults and the user and/or client are kept updated on the progress in relation to the resolution of the fault.
• Identification of failures and short-comings in the current processes and escalate with recommendations.
• Addressing the issues logged by the clients in a professional and timely fashion.
• Be responsible for receiving, validating and logging service requests.
• Tracking and updating logged requests.
• Service Desk / Server / Desktop Support
• Ability to troubleshoot hardware and software issues around Microsoft and Linux technologies
• Ability to research and solve problems/challenges on a day to day basis
• Must be able to adapt to change (Infrastructure and Environment)
• Need to travel to clients site
• International travel from time to time overseas (Australia, Europe, US)

Skills requirements: -
• A minimum of at least 2 years’ experience in a similar role doing software installations and configuration of desktop and laptops.
• Knowledge of Microsoft Infrastructure technology: Active Directory, Exchange, System Centre, MS Server, MS Desktop operating system, MS Clustering technology, VEAM, VMware, Linux and RedHat Linus.
• Knowledge of Networking and routing
• Knowledge relating to Firewalling – Firewalls, services / protocols, IPS/IDS
• Expertise in MS Windows editions and MS Office editions
• Configuration and troubleshooting of workstations using multiple Remote applications.
• Basic knowledge and understanding of Active Directory.
• Basic knowledge of e-mail services.
• Working knowledge of mail setup on mobile phone platforms (Android, IOS and other)
• Support in testing and deployment of new applications and systems.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Knowledge of VPN – concepts such as IPsec, GRE tunneling. Configure VPN access for remote clients.
• Antivirus
• End Point solutions – encryption, etc.
• SMTP/Email, SPAM, whitelisting, blacklisting, phishing and data loss prevention.
• Internet Access, controls, proxies.
• Identify and repair hardware and network connectivity issues.
• Recommend and implement upgrades on systems to ensure compliance and Security
• Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Participate in department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
• Maintain passwords, data integrity and file system security for computing environment

Essential requirements: -
• Grade 12/ Matric
• A+ and N+ Certification
• MCITP or MSCE (Beneficial)
• Higher Certificate in IT / Higher Certificate in Information Systems
• University Degree will be valued
• Higher National Diploma in Technology

Interested parties please mail a comprehensive cv