Our client has an exciting opportunity available for an IT Infrastructure Manager.

Responsibilities

Strategy & Planning

• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.
• Participate in the development of IT strategies in collaboration with the executive team.
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Establish service level agreements with business units.

 
Acquisition & Deployment

• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
• Negotiate with vendors, outsourcers and contractors to secure infrastructure-specific products and services.
• Assist with the planning and deployment of infrastructure security measures.

Operational Management

• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations and so on.
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Define hardware and software standards in conjunction with owners and stakeholders.
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
• Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads and end users regarding pertinent infrastructure activities.
• Practice IT asset management, including maintenance of component inventory and related documentation.
• Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
• Implementing best practice with regards to security and access control to all infrastructure.
• Ongoing security analysis and implementation.

Position Requirements?

Formal Education & Certification

• Four-year university degree or college diploma in the field of computer science and/or 5 years equivalent work experience.

Knowledge & Experience

• 5+ years’ experience managing and delivering infrastructure design and operational excellence.
• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
• 5 years successful leadership of an infrastructure team.
• Hands-on experience in troubleshooting hardware.
• Hands-on experience in a Linux and Windows environment.
• Conversant with programming languages such as Bash and Puppet Scripting.
• 5 years application support experience with LAMP, MySQL, Puppet, EC2/AWS, Redmine, SVN, Cherokee, ZEN, CentOS/Redhat, Google Apps
• Experience in interpreting the applicability of local laws/regulations to company operations.

Personal Attributes

• Ability to make sound and logical judgments.
• Demonstrated leadership and personnel/project management skills.
• Good understanding of the organization’s goals and objectives.
• Strong interpersonal, written and oral communication skills.
• Ability to perform general mathematical calculations for the purpose of creating needs assessments, budgets and so on.
• Able to conduct research into issues and products as required.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.