Roles
? IT Demand Manager (40%)
? Function Manager (20%)
? IT Project Manager (Level 2) (20%)
? Service Manager (Level 2) (20%)

Qualification & Practical Knowledge
? Implementation of behaviours, structures, systems and competencies required to run the IT CL/Land organization.
? Full responsibility for all activities within her/his team as well as for, motivation and development of employees in the area of responsibility.
? Gives the functional guidance in alignment with strong functional line/disciplinary manager.
? Facilitation of resource planning, allocation of resources for projects and/or services, prioritization of tasks.
? E-2-E responsible for demands handed over to IT.
? Reviews demand regarding required quality, scoping, effort/cost estimation.
? Ensures that the business requirements are fulfilled with an appropriate IT Solution.
? Establishment of good relations with the business.
? Requires intensive knowledge of respective business area processes to serve as management consultant and partner of the business.
? Accountable and responsible for a service or group of services (E-2-E) for full service lifecycle, in terms of service delivery strategy, service operations and optimization.
? Manages escalations with regards to service delivery and aligns with other Service Managers on a regular basis.
Tasks & Responsibilities
? Performing all IT activities and duties in the area of responsibility in accordance with all relevant legal requirements, SOPs, guidelines, rules of procedure, by-laws and compliance rules
? Responsibility for all activities, employees within her/ his organizational unit (team)
? Aligns with his/her strong functional line manager
? Contributes to potential process improvements and implements according changes
? Manages all customer related activities assigned to his/her functional area of responsibility
? Provides input to business technology planning within their functional area
? Takes part in implementation of IT initiatives to support business & IT strategy
? Monitors his/her work assignments. Meets regularly with team to gather work statuses
? Establishes measurable individual objectives that are aligned with department goals
? Ensures staff has the resources and skills needed to support all work initiatives
? Management, development and mentoring of team member
? Accountable for all activities of proactive business consulting, solution strategy development, demand refinement and solution design
? Collection and review of demands handed over from business to IT, e.g. from business development, renewals, innovation
? Represent IT in customer engagements

Information Technology Department – Job Description Version 4 2

? Accountable for initiation, coordination and monitoring of implementation of approved demands
? Definition and implementation of demand management standards and framework, guidelines, and policies
? Takes full responsibility for the definition, approach, facilitation and satisfactory completion of medium-scale projects (typically with direct business impact and firm deadlines)
? Full responsibility for IT project including budget
? Plans and monitors the project resources
? Escalates in case of deviations
? Identifies, assesses and manages risks to the success of the project
? Ensures that realistic project plans are maintained and ensures regular and accurate communication to stakeholders, consistent with the methods in use
? Provides effective leadership to the project team, and takes appropriate action where team performance deviates from agreed tolerances.
? Ensuring issue-free operation on the basis of service mgmt. according to ITIL by takeover accountability of all service components and service dependencies
? Act as a quality gate keeper to ensure operational readiness for changes/ new releases/ initial rollout.
? Manage the service design and maintain the related service catalogue items (incl. service description)
? Implementation of IT Service Mgmt. processes for the responsible Services
? Coordination of service processes in close cooperation with other IT process owners (incl. Incident, Change and Configuration Mgmt.)

Requirements
? Bachelor’s degree in related technical/business areas or equivalent work experience
? Typically requires at least 3-5 years of relevant technical and business experience
? Requires first experience in supervising and building relationships with people at different levels
? Proven experience in the area of ITSM and in-depth knowledge of the processes of service mgmt. (ITIL)
? Matric; relevant degree advantage.
? 5 years’ experience supporting a WMS application, and familiar with WMS transactions and processes.
? Preference will be given to candidates with experience on SAP GWS
? 3 years’ experience in onboarding customers, gathering requirements, designing and implementing the agreed solution in a WMS, including uploading of stock, SKU’s process and storage planning, as well as order processing and back reporting integration, using EDI, IDOC’s, web services, or similar methods.
? Preference will be given to candidates who have previous exposure to automotive JIT/JIS sequencing.
We will also seek evidence of the following characteristics and abilities:
? Constructive interpersonal skills and ability to plan, organise and implement.
? Communication, documentation and reporting skills.
? Conflict management and motivation skills.
Procedure Contact ….