The services of a IT Network Monitoring Supervisor is required.
We require a self-starter with an engaging personality and the ability to communicate at all levels. The successful candidate will be required to manage and ensure that the systems are operational at all times and manage first line user support after-hours.

Key Duties and Responsibilities:

Measure adherence to SLA for internal/external customers ? Report to management on adherence to SLA for internal/external customers
Ensure compliance of incidents logged against the call logging process
Ensure all monitoring systems and appliances are in working order
Consistent feedback and follow-ups on outstanding incidents logged to Network Operators
Communicate outages to affected staff as necessary
Management of Network Operator incident resolution and feedback to system and business owners
Ability to assess faults, prioritize, respond and escalate accordingly.
Diagnosing the network and service issues, following them through to resolution.
Collate and interpret data from various sources.
Analyzing system and network performance using monitoring and graphical data.
Actively seeks ways of improving existing systems and processes.
Ensure compliance with workstation standards
Ensure compliance with network standards
Support Knowledge repository
Definition and maintenance of service interruption templates
Manage Resigned/Modified/New users system accounts
Investigate new processes and procedures to improve productivity
Perform quarterly reviews and measurement of KPA achievement
Management of staff

Requirements:
IT Diploma or equivalent qualification in Information Technology, Computing or relevant subject.
5 Years’ Experience in a Technical Support or similar role (Proven track record within a NOC, IT or ISP environment).
N+
A+
MSCE
MCSA
ITIL Foundation

Requirement Overview:

Work in a highly pressurized environment.
Ensure that company standards are maintained.
Build ongoing relationships.
Be proactive and demonstrate initiative.
Must be able to work independently and within a team.
Must be deadline and results drive,
Demonstrate good planning, organizing and control skills/knowledge.
Able to exercise good judgement and decisiveness.
Able to communicate at all levels both verbally and in written form.