IT Operations and Support Manager – Sandton
 
Our client has a fast paced, changing environment and requires a hands-on, committed, IT operations manager with at least 5 years experience to lead and manage a small team.
 
Duties

• Manage, maintain and support the companies hosted network infrastructure with Cloud providers to ensure delivery of services
• Designing new systems and network infrastructure to ensure a cost effective
• Ensure timely resolution of all infrastructure issues and other related system problems by providing 2nd and 3rd level support based on agreed SLAs.
• Support, maintain, and design implementation of IT infrastructure
• Lead Network Operations function that supports the day to day operations of the IT infrastructure
• Network, System, Application, Database and Telecommunications
• Lead the implementation, administration, maintenance and support of data connections; LAN, WAN, VPN and Internet connections
• Lead the implementation, administration, maintenance and support of the enterprise systems that includes operating systems, business applications, telecommunication and database infrastructure to ensure optimal performance of the corporate systems.
• Produce and review performance statistics and capacity trends
• Manage and support IT related projects
• Change management, Capacity management, Availability management, Security management and Service Level management
• Conduct timely performance appraisals, objective setting, coaching and training of the team.
• Setting of yearly budget for Opex and Capex items.

Qualifications and experience

• Bachelor degree / Diploma in computer engineering or IT related field courses
• Minimum 5 years solid hands on experience in system and network infrastructure & support.
• Must have valid/relevant experience in deploying, Installation, Configuration and Management
• Microsoft Certified IT Professional (MCITP)
• Microsoft Certified Systems Engineer (MCSE: Server Infrastructure)
• Extensive Windows Server Administration experience & Network configuration experience with a Microsoft best practice approach.
• Experience working with desktop and server Infrastructure and their respective enablement technologies
• Expertise in latest Microsoft systems
• Cisco infrastructure (advantageous)
• Strong Administration and Support skills in the Microsoft server suite, Exchange 2010, Sharepoint 2010, SQL Server 2008 and IIS 7.5 running on VMWARE virtualized infrastructure
• Experience working with Firewall and relative security related products for Threat management – preferably Fortigate.
• Problem solving and troubleshooting skills
• Ability to lead and motivate a technical team
• ITIL and Project Management
• Motivate staff faced with heavy workload and aggressive timelines.
• Be updated with latest technology and innovative tools.

 
Salary is negotiable on experience.