It Operations Controller - Johannesburg Verfied

Salary Negotiable Johannesburg, Gauteng Johannesburg, Gauteng more than 14 days ago 20-10-2016 4:00:58 PM
17-11-2016 4:00:58 PM

ROLE PURPOSE

Provides data by operating a computer, performing the required day to day operational processes using the various monitoring tools provided and procedures, ensuring all services and infrastructure meet the operational targets. Errors should be escalated to relevant teams and standby persons.

THE SUCCESSFUL APPLICANT WILL BE RESPONSIBLE FOR

  • Maintaining operations by monitoring the performance of Infrastructure and Services across Infrastructure & Operations Divisions for error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; notifying supervisor for additional resources to ensure that service quality are adhered to. 
  • Follow and perform the accurate escalation processes and communicate on the relevant incidents. 
  • Collaborate and work with the infrastructure teams to deliver required service levels. 
  • Investigate, diagnose and take prescribed actions on all operational events, alarms and incidents. 
  • Documents problems and actions by completing production logs. 
  • Contributes to team effort by accomplishing related results as needed. 
  • Identify any fault with systems or services and escalate accordingly. 
  • Maintain and produce required operational documentation.

COMPETENCIES REQUIRED

  • Action and results orientation. 
  • Process Improvement. 
  • Client Relationships. 
  • Reporting Skills. 
  • Problem Solving. 
  • Independence. 
  • Innovation. 
  • Leveraging Technology. 
  • Numeracy. 
  • Reading and Comprehension. 
  • Working in teams


EXPERIENCE AND QUALIFICATIONS

  • Relevant IT degree or diploma and IT experience would be advantageous 
  • Grade 12 required. 
  • Level of Accountability: Advanced Operational Delivery


Please note the position requires you to work shifts, and therefore you need to have your own reliable transport.

MORE POINTS TO PONDER

  • Enters data by operating data entry equipment; resolving problems. 
  • Maintains unit performance by cross training data entry operators. 
  • In event of system failures provide first and second line support. 
  • Update the shift report with all major and outstanding issues. 
  • Liaison with customers or management in event of failures and restarts of key customer business applications. 
  • To ensure that all scheduled tasks are run on time and in accordance with the relevant procedures. 
  • Accuracy with following procedures and requests

EXTRA DETAILS

All candidates must demonstrate living the Values 

  • Innovation 
  • Team Work 
  • Integrity 
  • Diversity 
  • Excellence 
  • Accountability


Send a detailed copy of your CV to Bonita (bonita(at)recru-it(dot)co(dot)za) 

Should you not be contacted within 7 days, please consider your application as unsuccessful.

Recruiter: CompuJobs